How to Return a Damaged, Defective, or Incorrect Item from Official Band Shirts
We're so sorry for the issue with your order! We understand that receiving a damaged, defective, or incorrect item can be frustrating, and we sincerely apologize for any inconvenience caused. Rest assured, we are here to make it right for you.
Contacting our Support Team
If you've received a damaged, defective, or incorrect item from Official Band Shirts, please reach out to our Support Team as soon as possible. We're dedicated to assisting you and resolving any issues you may have right away.
To get in touch with our Support Team, please follow these steps:
- Visit the Contact Us page on our website.
- Provide your order confirmation number.
- Explain the issue you encountered with the item received.
- Please provide photos of the damaged, defective, or incorrect item.
How Our Support Team Will Assist You
Once you have contacted our Support Team with the necessary information, one of our representatives will promptly assist you. We will ensure that you receive a replacement item or a refund, depending on your preference and the availability of the item. We will also guide you through the return process, if necessary.
Returning the Item
Our Support Team will provide you with detailed instructions on how to return the damaged, defective, or incorrect item. Do not use the online returns portal in this instance. Please follow our guidance to ensure a smooth return process.
Additional Information
- It is important to note that we require photographic evidence or additional information to process your replacement or refund request. Our Support Team will provide you with specific instructions based on your situation.
- If the item you received was damaged during shipping, please retain the original packaging as it may be needed for insurance purposes or to file a claim with the shipping carrier.
- We kindly ask that you initiate the return process within 30 days of receiving the item. This allows us to efficiently process your request and provide a resolution in a timely manner.